Question 1

How much does the BuyForMe service cost?

Accepted Answer

The service fee is 5% for ordinary stores and 10% for special stores. The minimum fee is $5.

Question 2

How can I track an order placed through BuyForMe?

Accepted Answer

You can track your parcel status in the My parcels section on the Movato website or mobile app.

Question 3

Can I add items to an already placed order?

Accepted Answer

No, you need to create a new request. If the previous request is still cancelable, you can cancel it and create a new one with the additional items.

Question 4

Can I cancel a BuyForMe order?

Accepted Answer

Yes, you can cancel your order in the My parcels section on the website or mobile app, as long as the agent has not yet started processing it.

Question 5

How is the BuyForMe service fee calculated?

Accepted Answer

The BuyForMe service fee is 5% of the product price for regular stores. For special stores, the fee is 10% (the list of such stores will be available later). The minimum fee is $5.

For example:

- If the product costs $20, the 5% fee would be $1, but since the minimum fee is $5, $5 will be charged.

- If the product costs $200, the 5% fee will be $10.

Question 6

Can I place an order from a store that is not on the list?

Accepted Answer

No, but if you attempt to order from a not-listed store, our agent will review it upon receiving the request. Check back in 1 working day, and the store might be listed.

Question 7

Are there any limits on the order amount?

Accepted Answer

Some stores may set limits on the number of items that can be purchased in one order. However, there are no restrictions on the total order amount.

Question 8

When will Movato purchase my order?

Accepted Answer

Movato managers start processing the order immediately after it is placed. On business days, this takes from a few minutes to 2 hours, while on weekends, it may take longer. Once the order is paid for and processed, you will receive a notification.

Question 9

Can I place a pre-order through BuyForMe?

Accepted Answer

Pre-orders are generally not supported, as they require continuous availability checks. However, in some cases, they may be possible. If you have a specific request, please contact our support team.

Question 10

Can I return an item purchased through BuyForMe?

Accepted Answer

If the item has already arrived at the destination, it cannot be returned. However, if it is still on the way to the warehouse, you can request a return special service. If the order has already arrived at the destination and the item is incorrect (e.g., wrong color or size), a return might not be possible, but Movato can arrange to purchase a new one for you.

Question 11

Can I order multiple items from different stores in one order?

Accepted Answer

Yes, but there are also limitations per store. For example, some stores might have restrictions, and you can’t buy 10 links from one store at once - you need to place the orders partially.

Question 12

What payment methods are available for BuyForMe?

Accepted Answer

You can make a payment through the Movato app or website. Available payment methods: Qiwi, Kassa24, Kaspi.

Question 13

Which stores are available for BuyForMe?

Accepted Answer

All stores listed on our website in the available stores section are eligible for BuyForMe, but not limited to them. If the store is not listed, it may still be available.

Question 14

How do I place an order using BuyForMe?

Accepted Answer

To place an order through BuyForMe, follow these steps:

1. Copy the product link from the online store.

2. Go to the BuyForMe section on the Movato website.

3. Paste the product link and provide the necessary details.

4. Confirm the order and complete the payment.

5. Our agents will purchase the item and ship it to your personal Movato address.

Once the item arrives at the warehouse, you can track its status in your account.

Question 15

How does the BuyForMe service work?

Accepted Answer

BuyForMe is a service where Movato places an order on your behalf. You only need to provide the product link and pay for the service. After that, our agent will process the order, and we will deliver it to you.

We’ll shop for you - fast and hassle-free

Just send us a link - we’ll handle the rest

3 simple steps - and you only do one

Sign up to Movato

Choose a product

We’ll handle the rest

BuyForMe Video Guide

When do requests process?

FAQ

Our call center

Our email

Movato: we’ll buy and ship for you