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Special services

We’ve taken care of all the details so managing your orders is simple and comfortable. Explore the services below and tailor your delivery to your needs.

  • Change pick-up point

    If you decide to receive your parcel at a different service center, use the Change pick-up point service.
    The transfer of the parcel from one service center to another takes 2–4 days, and you’ll be notified once it arrives.

  • Return

    Need to return an item? You can request a return, and we’ll prepare the parcel and handle the return shipping. Available while the parcel is still in the origin country’s warehouse.

    Important: returns are processed only if the parcel is collected by a courier directly from the warehouse. To arrange a return, you must provide a return label with an option for the parcel to be collected from the warehouse address where it was delivered.

    We do not take parcels to drop-off points, post offices, or stores for return. Return labels with other handover methods are not accepted.

  • Hold

    You can store your parcel at the warehouse for up to 30 days - or even longer, if needed. We’ll remind you about storage, and on the 30th day, ask if you’re ready to ship. Available during parcel registration.

  • Check the parcel

    We’ll compare your order with the invoice and check the details — color, size, and contents. Available while the parcel is still in the origin country’s warehouse and hasn’t been shipped to Kazakhstan.

  • Consolidate

    Combine several orders into one parcel to save on shipping. Available for items stored in the same warehouse in the origin country, as long as they haven’t been processed for shipping.

  • De-consolidate

    Split a large order into multiple shipments if that’s more convenient or cost-effective. Available for items stored in the same warehouse in the origin country, as long as they haven’t been processed for shipping.

  • Repack

    If other special services (like Safe Packing or No Repacking) increased your delivery cost, you can request a repack. We’ll adjust packaging to match initial parameters and rates. Available while the parcel is at the origin warehouse.

  • Safe packaging: polyethylene foam

    Dense protection against impacts. When this service is selected, the shipping cost calculation changes from actual weight to volumetric weight.

  • Without repack

    If keeping the seller’s packaging is important to you - branded box, gift wrapping, etc. - we’ll ship your parcel as is. Available until parcel registration at the warehouse. When this service is selected, the shipping cost calculation changes from actual weight to volumetric weight.

  • Photo (outside)

    You can request photos of the parcel’s exterior. We’ll take 3–5 pictures so you can check its condition before shipping. Available while the parcel is at the origin warehouse.

  • Safe packaging: paper

    Protects fragile items inside the box from damage. When this service is selected, the shipping cost calculation changes from actual weight to volumetric weight.

  • Photo (inside)

    This service lets you see what’s inside your parcel before it’s shipped. We’ll open it and take 3–5 photos of the contents so you can verify the items. Available while the parcel is at the origin warehouse.

  • Safe packaging: bubble wrap

    Provides cushioning and protects your item from impact. When this service is selected, the shipping cost calculation changes from actual weight to volumetric weight.

How it works?

Every step - under your control. It’s simple, convenient, and straightforward.

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Choose the service in your personal account depending on your order status and available options.

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We process your request.

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You get a notification when it’s done

FAQ

    • Movato offers a variety of special services to enhance your shipping experience. For a full list and details, please visit the Special Services section.

    • Consolidating parcels helps you save on shipping costs, as multiple small parcels can be sent as one larger shipment. This is convenient if you order items from different stores but want to receive them in a single delivery.

      De-consolidating a parcel is useful if a single package contains items that need to be sent to different recipients or if the weight/dimensions exceed the limits of the selected shipping method.

    • Paper – protects fragile items inside the box. Bubble wrap – provides cushioning for fragile goods.

      Polyethylene foam – dense protection against impacts.

      Wooden packaging – reinforced protection for large or particularly valuable shipments.

    • Most special services, including safe repack, repack, photo (inside & out), check, return, consolidate, shipping method change, are available before the parcel is packed for shipping. Some services, such as recipient change or destination change, can be requested at later stages. For more details, please visit the Special Services section.

    • We store the parcel at the warehouse for a set period, allowing the customer to pick it up at a convenient time.

    • We open the parcel and check its contents for compliance with the declared order.

    • Movato employees provide a photo report of your order, including both the outer packaging and the contents (upon request).

    • You will receive a notification in your Movato account and mobile app once the special service has been completed.

    • Cancellation is possible if the service has not yet been processed. Check the status in your Movato account. You can cancel the service in the My parcels section.

    • Paper, bubble wrap, polyethylene foam, wooden packaging.

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